An issue that is of great interest to the Transport companies that make the Last Mile is to seek to fulfill their deliveries with the least amount of resources necessary. For this reason they are always looking for better ways of doing things in order to achieve those goals. And it is this need to spend less that makes us think about traveling fewer kilometers, spending less fuel, fewer working hours, among other things.
In the field of logistics and particularly transportation, the concept of “last mile” refers to the final stage of the process of delivering goods to the destination indicated by the customer. It represents a crucial step in e-commerce logistics , as it has a huge impact on costs and determines customer satisfaction.
Electronic commerce has generated an expansion and an increase in the market, at the same time that consumers demand more goods and services more frequently. This phenomenon has caused a greater demand when making last-mile deliveries by logistics companies.
According to the ” Connected Commerce ” study , prepared by Nielsen, convenience is one of the main triggers in purchasing decisions. Since buyers are looking for pleasant experiences, without friction and, above all, to save them time.